Through its Best Banker Professional Qualifications Program, Westpac provides its employees with training to allow them to undertake a range of specialist roles across the organisation. Westpac has set itself the key business objective of all staff holding a nationally accredited qualification by 2017.

The programme was defined, designed and developed by Westpac for its staff, and delivers qualifications ranging from Certificate III to Advanced Diploma. Approximately 1000 Westpac employees have completed formal qualifications through the program, with 8600 more expected to graduate by April 2017.

Further to the Best Banker programme, Westpac has developed a virtual learning environment called eAcademy. The training programme on eAcademy has incorporated the learners’ day to day activities into the nationally recognised qualification, allowing completion of training requirements as part of daily work. Training through eAcademy includes modules in banking and finance, workplace health and safety, Westpac products, client engagement and fraud.